No, I do not give you permission to monitor my traffic. I do not allow you to watch what I am doing online any more than I allow the Royal Mail to open my post. You provide my Internet connection (poorly, I might add – we’ve been down more than up this month). I expect you to provide a service in return for cold hard cash. I expect – and deserve – nothing less than excellent customer service, not the piss poor joke you laughingly and insultingly call a “customer care line”. Overpriced national-rate phone lines should never, ever be used when customer service is involved. Make it local-rate – or, better yet, free. It’s what I pay for, after all.
More than that, I expect you to deal with me in a professional manner, not treat me like some kind of terrorist or criminal.
If I commit an illegal act, that’s for the courts to decide. Not you, and not the BPI. Here in the UK we have, and expect, due process. Monitoring traffic – any traffic – without a warrant is a gross invasion of privacy, and arguably an illegal act in itself, whatever the BPI may think. I do not want your employees having access to what I do online. I do not want anyone having access to what I do online.
If you cannot provide the service for which we paid, we (and I suspect, thousands of others) will leave.
Sort yourselves out, fuckwits. Without your customers, you’re history. End of.
Robin V. Stacey
UPDATE: Essential reading: http://www.thefreecountry.com/security/anonymous.shtml